FAQ

Do you want to bring in clothes? Nice of you to think of us!

Visit our shop or register here.
In order to guarantee successful sales, we have drawn up a number of criteria. For example, the clothing must be in good condition and of course be washed. We also check whether it fits into the fashion trend and what brand it is from. 

Can I sell my items to Studio Onrust? 

Yes. We don't sell on consignment basis. We buy your items first and then resell it in our (online) store.

How do you determine the price I get for my items?

With our bid, we assume a realistic sales price minus 21% VAT. You get app. 35% of that price.*

There will be no correspondence about the price afterwards. Studio Onrust takes the risk for selling the products. Studio Onrust has the right to change the price after you accepted our offer.

Do you only sell second-hand?

No, we don't. Our motto is 'we sell everything that is already there'. This can also be unused items or lots. In many cases our items are preloved.

Do you work seasonally?

Yes sales are depending on the seasons. You can bring in your clothes for the different seasons as follows:

Spring: February to April

Summer: May to July

Autumn: August to September

Winter: October to January

Branded clothing or not?

We mainly take branded clothing in the higher segment. We want to offer a consistent quality in our offer, but if you have an unbranded item that is just really nice, you can certainly hand it in to us. Our goal is to achieve successful sales, so you, we and the planet can benefit of this.  

What are the rules to hand in?

In short, the clothing must meet the following criteria

  • Clean
  • In good condition without damage
  • Representative
  • Connect with the current trend
  • Preferably of high quality
  • Preferably branded clothing

Can I contribute overstock or lots?

You can! And in many cases this yields more than selling it to a batch buyer. Want to know more about this? Send an email to info@studio-onrust.com

Do you have free shipping?

All orders from €60 and above we will ship to you free of charge.

Belgium: All orders from €150,- and above will be free shipping.

What are the shippingcosts?

-  The Netherlands 3,95

- Rest of Europe 10,00

- Worlwide 19,95

Is it also possible to pickup my order?

Yes, it is possible to pick up your order at our warehouse. You can select this option when filling in your information. If you do not see this option, click the "return to information" button at the bottom. Please send an email to info@studio-onrust.com to let us know when you plan on collecting your package. We will then inform you if it is possible and make sure everything is ready for you! Bring your order confirmation with you. 

Pickup is free of charge.

Do you have free returns?

We don't do free returns to encourage you to buy consicious. 

For our return policy, please click here

What is the deliverytime?

We ship your order the same day if ordered before 15.00, order received later will most likely be shipped next day. Orders placed on Saturday and Sunday will ship on Monday.

Is your answer not there?

Feel free to contact us via the live chat button, or send an email to info@studio-onrust.com

 

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