FAQs

Can I sell my items to Studio Onrust? 

Yes. We buy your items first and then resell it in our (online) store.

How do you determine the price I get for my items?

With our bid, we assume a realistic sales price minus 21% VAT. you get app. 35% of that price*.

Do you only sell second hand?

No, we don't. Our motto is 'we sell everything that is already there'. This can also be unused items or lots. In many cases, our items are pre-loved.

Do you work seasonally?

Yes sales are depended on the seasons. You can bring in your clothes for the different seasons as follows:

Spring: February to April

Summer: May to July

Autumn: August to September

Winter: October to January

Branded clothing or not?

We mainly take branded clothing in the higher segment. We want to offer a consistent quality in our offer, but if you have an unbranded item that is just really nice, you can certainly hand it in to us. Our goal is to achieve successful sales, so you, we and the planet can benefit of this.  


What are the rules to hand in?

In short, the clothing must meet the following criteria

  • Clean
  • In good condition without damage
  • Representative
  • Connect with the current trend
  • Preferably of high quality
  • Preferably branded clothing

Can I contribute overstock or lots?

You can! Please contact us at info@studio-onrust.com

Do you have free shipping?

All orders from €60 and above, we will ship to you free of charge.
Belgium: All orders from €150,- and above will be free shipping.

What are the shipping costs?

- The Netherlands 3,95
- Rest of Europe 10,00
- Worldwide 19,95

Is it also possible to pick up my order?

Yes, it is possible to pick up your orders at our store in Amsterdam.
Pickup is free of charge.

Do you have free returns?

We don't do free returns to encourage you to buy conscious.
For our return policy, please click here

What is the delivery time?

We ship your order the same day if ordered before 15.00. Orders received later will most likely be shipped the next day. Orders placed on Saturday and Sunday will ship on Monday.

 

*There will be no correspondence about the price afterwards. Studio Onrust takes the risk for selling the products. Studio Onrust has the right to change the price after you accepted our offer.

Is your answer not there?

Feel free to contact us via the live chat button, or send an email to info@studio-onrust.com